Customer journey map works the same as a userflow chart in User Experience Design. It is a user-centered or costumer-centered map which helps users see how advertising changes people's mind and behavior step by step. Since our final campaign goal is to make people attend the film festival, we have designed different ways to reach them according to their level of brand awareness. Most people would probably first see the brand through an email they receive from College of Media Dean, which would lead them to subscribe to the event's Facebook page. The Facebook would remind users about the event since we would upload event teasers according to a planned timeline. Later, a customer might pass by a poster on their way to a creative class or on the school bus. They might even receive a beautiful hand bill at a school front desk or from a media and art class teacher, or see the event press release on a school newspaper they picked up. All the advertisements keep the same theme: "get inspired at Illinifest". The more advertisements the target audience sees, the more likely they will go to the event.

P.S. We will control the frequency of the ad, and the ad content when posting on Facebook to keep the audiences entertained and never forget about going to the event.